Returns & Refunds

We want you to keep using what you buy. If something is not right, we are here to help.

Our 30-day promise

You may return eligible products within 30 days of delivery for a refund of the product price. Opened products are covered too — we would rather refund you than have you keep something your skin dislikes.

To be plain about who pays what: return postage is yours unless the item arrived faulty or incorrect, in which case we cover it and refund your original shipping too.

Conditions

• Returns must be requested within 30 days of delivery, with proof of purchase.
• For hygiene and safety, heavily used or unsealed products may be assessed on a case-by-case basis; we reserve the right to limit repeat or clearly excessive returns.
• Sale or promotional items may be non-refundable where stated at purchase.

How to start a return

Email our contact page or use our contact page with your order number and the reason for return. We will reply with simple instructions and, where applicable, a return label.

Refunds

Once your return is received and approved, we issue your refund to the original payment method within 5–10 business days. Original shipping costs are non-refundable unless the item was faulty or incorrect.

Exchanges

Prefer a different product? Let us know and we will help arrange an exchange, subject to availability.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us within 14 days and we will replace it or refund you in full, at no cost to you.

Your statutory rights

These terms are in addition to, and do not affect, your statutory consumer rights.